Terms & Conditions
General Terms of Service for Hayatish online store customers
1. Scope & Provider Identification
These Terms and Conditions apply to all orders placed through the Hayatish online store (hayatish.com), operated by Skinder Hayat (sole proprietorship), Falkstraße 23, 47058 Duisburg, Germany. Email: support@hayatish.com.
2. Orders & Contract Conclusion
The presentation of products in our online store constitutes a non-binding invitation to order. By clicking the order completion button, you place a binding order for the items in the shopping cart. We confirm receipt of your order immediately via an automated email.
3. Pricing & Tax Notice
All prices quoted in our shop are end prices. Pursuant to § 19 UStG (German VAT Act for Small Businesses / Kleinunternehmerregelung), value added tax is not charged or displayed on invoices.
4. Shipping, Delivery & Tracking
We deliver across Germany and the European Union. Delivery times and shipping methods are detailed during the checkout process and in the shipping overview. Customers receive a tracking number once the order has been dispatched.
5. Right of Withdrawal & Returns
EU consumers have a statutory 14-day right of withdrawal. For detailed instructions on returning items, please contact customer support at support@hayatish.com.
6. Customer Support
For questions, warranty claims, or complaints, please reach out to our team at support@hayatish.com. We typically respond within one business day.